Payments for events - Once your payment has been processed and funds have been deposited in our account, we will only issue a refund under the following circumstances:
- If you advise us in writing (email or letter) no later than 4 weeks prior to the event, you will be entitled to a 50% refund.
- Less than 4 weeks prior, we are unable to make any refunds, however you may transfer your registration to another person. Please advise us in writing if you wish to do this including the details of the person you wish to transfer your registration to. This transfer is conditional on your nominated person being accepted to attend.
Payments for products - If the product is defective, we will replace it if you return it to us. We do not refund for a change of mind.